COMPLAINTS AND CONTENT REMOVAL POLICY

Viibella is owned and operated by VIIGROUP LTD.

VIIGROUP LTD is committed to maintaining a safe and lawful platform. This policy outlines how complaints regarding content are handled.

1. Right to Report Content

Any individual may report content that:

• Is illegal

• Violates applicable law

• Violates Platform Standards

• Infringes intellectual property rights

• Lacks consent

• Is exploitative, coercive, or abusive

• Violates payment processor standards

Reports may be submitted via:

• The site report post form

• Email: [email protected]

2. Review Process

Upon receipt of a complaint:

1. The complaint is logged.

2. The content is reviewed by the moderation/compliance team.

3. Where appropriate, the content may be temporarily disabled during investigation.

All complaints will be reviewed and resolved within five (5) business days.

3. Investigation Procedure

The review may include:

• Verification of identity of the complainant (if required)

• Requesting documentation from the content provider

• Review of consent and age verification records

• Internal compliance review

The Company may request additional information from either party.

4. Potential Outcomes

After investigation, one or more of the following actions may occur:

• Content removal

• Content restriction

• Account suspension

• Account termination

• Referral to law enforcement

• No action if complaint is unfounded

5. Appeals Process

If a content provider disagrees with a removal decision, they may submit a written appeal within a reasonable timeframe by contacting [email protected].

Appeals will be reviewed by a separate compliance review process.

Final decisions may be subject to resolution by a neutral third-party authority where required by law.

6. Protection Against Retaliation

The Platform prohibits retaliation against individuals who submit good-faith complaints.